I want to thank all your staff at Jasper Raft Tours for the incredible experience you enabled for my wheelchair bound brother. The great service started with the follow-up phone call to my house after I emailed you asking about accommodating a disabled person. The adventure center staff were great informing the bus pickup that we needed some assistance.
All of your staff were very helpful in making my brother feel like any other rafter and they were great at moving him into and out of the bus. Chris was worried that he would be embarrassed by the carrying but he ended up joking with the staff and was soon very comfortable with the idea of rafting.
I was really impressed when the staff loaded my brother Chris onto the raft and helped him get adjusted as well as setting up his own grab cord for balance. I talked to Chris after the ride and he was so excited that he had actually done something with me that he thought was impossible.
We had 6 people on the raft that day and it gave us lots of room to enjoy the ride and for me to take pics of Chris and the view from the water. Your guide ( forgot the name) was excellent and made Chris feel very comfortable while making us laugh and get splashed by the waves.
His wheelchair was waiting for him when we landed and that small token really surprised him as he thought the service was already too good. I was also impressed by the professional and service focused crew you have assembled.
Even something small like we wanted to buy the CD but left our wallets in our car near the train station, your staff were going to give us the disk and we could pay later..when we got back..trust is huge in my books.
When I first thought about doing the raft trip with my brother I remembered how great the float trip was when I took my parents in 2005. They raved about the staff, the boat and the scenery.
In closing I want to commend your staff for the excellent customer service you provided throughout the rafting experience. I will certainly tell all my friends about the experience you provided for my disabled brother and recommend your rafting company for any people who are in the market for a great time on the river– regardless of your disability.
Doug (Edmonton) – and Chris (Ottawa)